Our Mission

Educate borrowers and deliver a high level of loan counseling and processing services. Our counselors provide a confidential, one-on-one individual session to determine what federal program is right for you. We assist clients by handling and processing the necessary paperwork for all Federal programs. Helping our clients better understand their student loan repayment options is our team’s goal.

Our Philosophy

The need for absolute professionalism is paramount in our highly competitive industry. Every single client, plan of action, and interaction is important and must be the best we can produce. We strive to be leaders in what we do. This is done by bringing value to the relationships we build with our clients and partners. We have a commitment to excellence that must be upheld every day.

Our Core Values

The Student Loan Help Group strives for excellence in everything we do. We succeed by adhering to our core values of:

  • Education
  • Integrity
  • Financial Freedom
  • Teamwork
  • Passion
  • Leadership

What We Bring to the Table

  • A staff that consists of highly qualified Loan Counselors and Default & Garnishment Specialists
  • Income-driven repayment submissions and a thorough audit of detailed income documents and auth forms
  • Online account set-up and maintenance
  • IDR, ECF, TLF, TPD submissions
  • Default, Active Wage Garnishment (AWG), and Tax-offset services (including rehabilitation with federal collection agencies and consolidations)
  • Monitoring of your paperless inbox, real-time phone, and online updates
  • Employment Certification (ECF) documents and submissions to your employer
  • Transmission to the employer for approved signature, FEIN number, and employment start date
  • All communications such as faxes, follow-ups, and phone calls
  • Comprehensive recalculation services
  • Real-time updates on federal guidelines
  • Generate credit reference letters for mortgages, loans, and other borrower verification needs
  • Total and Permanent Disability Discharge (TPD) case processing
  • We provide comprehensive Document Preparation and submission services
  • Thorough auditing of documents and auth forms prior to any submission
  • Excellent references and all necessary accreditation