Our Commitment to TCPA Compliance
The Student Loan Help Group firmly believes in strict compliance with the Telephone Consumer Protection Act (TCPA). The Student Loan Help Group has a zero tolerance policy in regards to violations of the FCC’s TCPA regulations.
Consent and Communication Practices
The Student Loan Help Group makes solicited calls prior to obtaining written consent via a website form.
In adopting the written consent requirement, however, the FCC will recognize prior express written consent secured under the methods described in the E-SIGN Act. Permission obtained via an email, website form, text message, telephone key press, or voice recording, as provided in the E-SIGN Act, will suffice as prior express written consent.
Use of Calling Technology
The Student Loan Help Group does not include any robo call platform, auto dialers, voice blasting or any other device that can be considered automated telephone equipment without written consent.
Call Policies and Consumer Protections
The Student Loan Help Group has a clearly written privacy policy, available to anyone upon request. We limit our calls to the period between 8 a.m. and 9 p.m., local time.
Services and Disclosures
The Student Loan Help Group assists consumers with federal student loan consolidation preparation and filing services. We are not affiliated with or endorsed by the U. S. Department of Education. Like filing a tax return, you can file a consolidation without professional assistance and without charge through the U. S. Department of Education.
Transparency and Ethical Standards
The Student Loan Help Group has no tolerance with misrepresentations. In our efforts to avoid confusion we have placed disclaimers at the bottom of every page of our website.
Caller Identification
The Student Loan Help Group shows a Caller ID on every outbound call (561-207-8008, 561-207-8009, 561-207-8007, & 844-599-5589).
Fees and Company Status
The Student Loan Help Group (TSLHG) is a private company that charges a fee for our service. That fee is disclosed to the client in writing before any billing takes place. TSLHG has a precise fee schedule.
Additional Resources
For general information about regulations and compliance, you can visit the following links: